Overview
Technology for the coordination layer of care
Hospitals, clinics and care networks are under pressure to see more patients with the same staff, while every system that touches a record has to prove it is handling protected health information correctly. Our voice and automation work started in US emergency-room dispatch, and we bring that discipline to intake, referrals, on-call coordination and follow-up HIPAA constraints designed in, not retrofitted.
What we hear
- On-call dispatch depending on paper rotas and manual paging
- Patient intake and referral coordination done by phone tag
- Front-desk staff pulled off patients to answer the phone
- Every integration touching PHI and needing to prove it
- automated on-call escalation
- 24/7
- of call attempts logged and auditable
- 100%
- fewer front-desk phone interruptions
- 40%
Our offerings
What we build for healthcare
Patient intake & scheduling voice agents
Appointment booking, reminders, pre-visit questions and prescription refill requests handled on the phone so the front desk can look up.
On-call dispatch & escalation
Voice-native dispatch that reads the live roster, places real calls, escalates on a clock the hospital sets and logs every attempt.
HIPAA-grade platforms & integrations
Referral, follow-up and coordination tools built on access control and audit trails from the first commit, integrated with your EHR.
Case studies
Work in healthcare
Aurelius: an AI front desk that never misses an enquiry
Calls and DMs answered, cancelled slots filled, visits confirmed and lapsed clients brought back so the team can look after the room instead of the phone.
A multi-site clinic group moved patient intake off the front desk
Bookings, reminders and intake questions handled by a voice agent, with staff only stepping in for the calls that need a person.
A specialist network cut referral turnaround in half
Referral capture, triage and confirmation automated across practices, with PHI handling reviewed and signed off before go-live.
Ready to rethink healthcare?
Tell us how the workflow breaks today. We will tell you whether it is an automation problem, a product problem, or neither.